Privacy Policy

Effective Date: 01 March 2026

Last Updated: 01 March 2026

This Privacy Policy explains how RAZTOPUP SRL collects, uses, stores, protects, and discloses personal data when you use Royale Topup, place orders, contact us, or otherwise interact with royale-topup.com.

1. Data Controller

Controller: RAZTOPUP SRL

Registered Office: Galați, Romania

Contact Email: razvan@royale-topup.com

2. Scope

This Privacy Policy applies to personal data collected through the website, checkout, support communications, order processing, account delivery workflows, and related customer service operations.

3. Categories of Personal Data We Collect

Depending on the product or service, we may collect the following categories of personal data:

3.1 Identity and Contact Data

• name;
• email address;
• telephone number;
• Telegram username;
• WhatsApp number;
• Discord username;
• other customer-provided contact details.

3.2 Billing and Transaction Data

• billing name and billing address;
• country and location information;
• order number;
• product purchased;
• price paid;
• transaction status;
• payment-related metadata;
• refund or dispute information.

3.3 Account Delivery Data

• game account identifiers;
• player ID;
• server or region;
• login email;
• password;
• login method;
• screenshots or images submitted for delivery or verification;
• other information necessary to complete the purchased product or service.

3.4 Technical and Usage Data

• IP address;
• browser type and device information;
• website usage logs;
• cookies and similar technologies;
• security and anti-fraud data;
• session and access logs.

3.5 Support and Communication Data

• support messages;
• emails;
• private chat content voluntarily sent to us;
• delivery coordination messages;
• complaint and claim records.

4. Sources of Personal Data

We collect personal data:

• directly from you when you fill in forms, place orders, or contact us;
• from payment processors and transaction systems;
• from technical tools used to secure and operate the website;
• from customer support interactions;
• from screenshots, uploads, and account information you voluntarily provide.

5. Purposes of Processing

We process personal data for the following purposes:

• to create, process, and manage orders;
• to deliver digital products and services;
• to access accounts where required for delivery;
• to verify transaction legitimacy and prevent fraud;
• to communicate with customers before, during, and after delivery;
• to provide support and handle complaints;
• to maintain website security and performance;
• to comply with legal, tax, accounting, and regulatory obligations;
• to establish, exercise, or defend legal claims;
• to improve our services and operational processes.

6. Legal Bases for Processing

Depending on the context, we process personal data on one or more of the following legal bases:

• performance of a contract or steps taken at your request before entering into a contract;
• compliance with legal obligations;
• our legitimate interests, including fraud prevention, service security, support handling, and business administration;
• consent, where required by law or where voluntarily given.

7. Special Note on Account Credentials

Some digital products require access to a customer’s game account in order to complete delivery. In such cases, we may process login email, password, and login method solely to complete the purchased order, verify access, coordinate delivery, and address post-delivery support issues.

You should only submit such information if it is required for the selected product and if you are authorized to disclose it.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account delivery data, including account credentials and delivery-related access information, is retained and may remain accessible for operational, support, dispute-handling, and delivery continuity purposes, and is scheduled for deletion after 6 months of inactivity.

We may retain certain information for longer where necessary for:

• tax and accounting compliance;
• fraud prevention;
• chargeback defence;
• legal claims or dispute resolution;
• security investigations;
• regulatory obligations.

9. Disclosure of Personal Data

We may disclose personal data only where necessary and appropriate, including to:

• payment service providers;
• hosting providers;
• website, security, anti-spam, and infrastructure providers;
• customer support tools;
• professional advisers, accountants, lawyers, or auditors;
• authorities or courts where legally required;
• technical subcontractors who assist in fulfilling digital deliveries, where strictly necessary.

We use third-party service providers where necessary to operate the website, process payments, manage cookie consent, and maintain security and performance.

• Stripe, for secure payment processing and payment-related transaction handling;
• Complianz, for cookie consent management and compliance with applicable cookie rules;
• hosting, email, security, anti-spam, and infrastructure providers as required for website operation.

We do not sell personal data as an independent data trade business.

10. International Transfers

Some service providers, technical tools, communications systems, or infrastructure suppliers used by Royale Topup may process data outside Romania or outside the European Economic Area. Where this occurs, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and with appropriate safeguards where required.

11. Security Measures

We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, loss, misuse, or destruction. However, no internet-based system can be guaranteed to be fully secure.

Customers are responsible for protecting their own devices, email accounts, and communication channels.

12. Customer Responsibilities

You are responsible for ensuring that the data you provide is accurate and that you are authorized to provide any account, billing, or contact information submitted through the website.

You should not submit the personal data of another person unless you are legally entitled to do so.

13. Cookies and Similar Technologies

The website may use cookies and similar technologies for essential functionality, security, performance, analytics, and user experience. Additional details may be provided in a separate Cookie Policy or cookie banner.

14. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request rectification of inaccurate or incomplete data;
• request erasure of personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing activities;
• request portability of personal data where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection authority.

15. Limits to Rights Requests

Some requests may be limited or refused where processing is required:

• to complete or document a contract;
• to comply with legal obligations;
• to detect or prevent fraud;
• to defend legal claims;
• to preserve necessary transaction records.

16. Children

The website is not intentionally directed at children in circumstances where personal data processing would require parental authorization under applicable law. If we become aware that personal data has been collected unlawfully from a child, we may take steps to delete it.

17. Automated Decision-Making

We may use rule-based systems or technical tools to detect fraud, suspicious transactions, or incomplete orders. We do not currently state that we rely exclusively on automated decision-making producing legal or similarly significant effects without meaningful human review.

18. Data Accuracy and Account Credentials

If you submit incorrect login credentials, wrong account data, or outdated information, we may be unable to complete delivery. You remain responsible for the correctness of the information you provide.

19. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date where appropriate.

20. Contact

For privacy-related questions or requests, contact:

RAZTOPUP SRL
Email: razvan@royale-topup.com